Refund policy

At SKAI SKAI, we want your experience — from ordering to unboxing — to feel smooth, beautiful, and worry-free.
Here’s everything you need to know about how we handle returns or exchanges with care.

Returns & Exchanges

We hope you love your SKAI SKAI pieces, but if something isn’t quite right, we’ll make it right.

Return Window

You may request a return or exchange within 30 days of receiving your order.

Eligibility for Returns

To be eligible, your item must be:

Unused, unworn, and in its original condition

Returned in original packaging

Free from damage or signs of wear

Items that show use or wear may not be accepted.

Refunds, Store Credit & Exchanges

Damaged or faulty items: Eligible for a full refund or replacement.

Other returns: You’ll receive store credit or an exchange of equal value.

Refund timeframe: Approved refunds are processed within 3 business days of receiving the returned item.

Return Shipping Costs

Malta and Gozo: Free returns.
EU/ EEA: Buyer is responsible for shipping costs unless the item is damaged or faulty.

We recommend using a tracked service for all returns, as we cannot be responsible for parcels lost in transit.

How to Request a Return or Exchange

Simply email hello@skaiskai.com with your order number and reason for return.
Our team will guide you through the next steps and provide the return address.

Additional Notes

We reserve the right to decline returns that do not meet the policy criteria.

Every order is prepared with genuine care and gratitude.
If your purchase doesn’t meet your expectations, please contact us — we’ll be happy to assist.
Thank you for being part of the SKAI SKAI story.