(Last updated: October 22, 2025)

At SKAI SKAI, we want your experience — from ordering to unboxing — to feel smooth, beautiful, and worry-free.
Here’s everything you need to know about how we ship, deliver, and handle returns or exchanges with care.

Shipping & Delivery

Where We Ship

We currently deliver within Malta, the European Union (EU), and the European Economic Area (EEA).

Malta (Local Orders)

Courier: MaltaPost

Delivery Time: 2–3 business days

Cost: Free shipping on all local orders

Tracking: Included on all orders

Convenience Option: You can choose to collect your parcel from a MaltaPost EasiPik Locker — a quick and flexible way to receive your Skai Skai pieces.

EU/EEA (International Orders)

Courier: MaltaPost International Service

Delivery Time: Approximately 2–3 weeks

Shipping Cost: Calculated upon request — please contact us for a quote before placing your order

Tracking: Available

Note: We currently do not offer shipping outside the EU/EEA

Customs & Duties

For EU/EEA deliveries, no customs or import duties apply.
If your delivery address is outside the EU, any import taxes or customs charges are the buyer’s responsibility.

Returns & Exchanges

We hope you love your SKAI SKAI pieces, but if something isn’t quite right, we’ll make it right.

Return Window

You may request a return or exchange within 20 days of receiving your order.

Eligibility for Returns

To be eligible, your item must be:

Unused, unworn, and in its original condition

Returned in original packaging

Free from damage or signs of wear

Items that show use or wear may not be accepted.

Refunds, Store Credit & Exchanges

Damaged or faulty items: Eligible for a full refund or replacement.

Other returns: You’ll receive store credit or an exchange of equal value.

Refund timeframe: Approved refunds are processed within 3 business days of receiving the returned item.

Return Shipping Costs

Malta and Gozo: Free returns.
EU/ EEA: Buyer is responsible for shipping costs unless the item is damaged or faulty.

We recommend using a tracked service for all returns, as we cannot be responsible for parcels lost in transit.

How to Request a Return or Exchange

Simply email [email protected] with your order number and reason for return.
Our team will guide you through the next steps and provide the return address.

Additional Notes

We reserve the right to decline returns that do not meet the policy criteria.

Every order is prepared with genuine care and gratitude.
If your purchase doesn’t meet your expectations, please contact us — we’ll be happy to assist.
Thank you for being part of the SKAI SKAI story.